April 09, 2019

Terms of Service

Terms of Service

Jumbo Privacy’s Terms of Service

Last updated on July 25, 2022

These terms of services and terms and conditions (the “T&Cs”) govern your use and access, either as an individual or a single entity (“You” or “Your” as applicable), to the mobile application entitled “Jumbo” (herein “Jumbo App”) owned and developed by 2121 ATELIER Inc., d/b/a. Jumbo Privacy, a US corporation (“We”/”Us”/”Our”).

1. Presentation

We have developed the Jumbo App to enable You to manage at Your sole discretion Your online activity and personal content such as, without limitation, Your searches on Your navigator and/or Your publications, pictures and posts (“Your Content”) and privacy settings within your account(s) on third party services, applications and/or networks (“Account(s)”) as available within Jumbo App.

The Jumbo App allows You to decide what Content from Your Account(s) You want to keep, delete or transfer to store on Your phone and/or third party online storage services (“Storage Services”) and how You want to manage Your privacy settings within Your Account(s).

2. Plans provided in the Jumbo App

By downloading the Jumbo App, we grant You a limited license to use the Jumbo App under the terms defined by these T&Cs. This license is revocable, free or in consideration of a fee if you select a paid plan, non-exclusive, non-transferable, non-sublicensable, and worldwide. It is intended for Your strict personal use unless otherwise permitted by Your service level.

2.1 Description of the different Jumbo Plans

The Jumbo App offers several different levels of services (the “Services”) depending on which plan you choose. The list of services includes, but isn’t limited to the following: Jumbo Free, Jumbo Pro and Jumbo Family.

2.1.1. Jumbo Free

Jumbo Free is accessible to all people which have downloaded the Jumbo App for free. Services in Jumbo Free include management of content or privacy settings for Accounts You chose to link to the Jumbo App as available in the Jumbo App at the time of download.

2.1.2 Jumbo Pro

Jumbo Pro contains additional features in addition to all Services included in Jumbo Free, You will have access to additional Services as described in the Jumbo App at the date of Your subscription. Depending on certain factors, Jumbo Pro may include an Identity Theft Insurance that you can activate at your discretion, directly in the Jumbo App.

2.1.3 Jumbo Family

Jumbo Family contains all features included in Jumbo Pro along with the ability to share the features of your Jumbo Pro subscription with up to 5 additional members.

2.1.4 Other Jumbo Plans

There may or may not be additional plans available on your app version or in your region beyond those highlighted above. We do not guarantee the availability of all plans to all users and we may modify the availability of plans at our discretion.

2.1.5 Change of Services

Services available in the different Jumbo Plans may vary from time to time. We may add or delete some Services to Your subscription at our discretion.

2.2 Monthly or Yearly Fees

You may be offered an option to choose your subscription to last for a calendar month or year. Prices of our monthly (the “Monthly Fee”) or yearly fees (the “Yearly Fee” - together “Fees”) vary depending on the plan you have chosen as Your subscription plan, and the currency of the country you are located in. Prices are indicated in the Jumbo App and in your phone application marketplace.

In any case, our Fee prices are indicated in the Jumbo App as prices given in Dollars excluding taxes, unless otherwise specified. The legal rate of VAT, which is determined by your location, will be indicated when you confirm your subscription and reach the payment page.

Any change of prices of our Fees will be notified to You by Us directly through the Jumbo App, or by Apple or Google, depending on the marketplace You are using on Your phone, and will be additionally subject to their terms and conditions. Changes will only apply to new subscriptions or renewals.

2.3. Subscription Process

When You start using the Jumbo App, you can decide to start a free trial for any of the available Jumbo plans subject to the conditions of the offer described in the Jumbo App. At the end of the free trial term, your subscription (depending which plan you have selected) will start automatically, unless you cancel your subscription before the end of the free trial term, or decide to change to another Jumbo subscription plan.

2.4 Payment

2.4.1. Subscriptions through Apple or Google’s stores

If you obtained your subscription for Jumbo Services through the Apple or Google Stores, payment for Your subscription plan Fee is due and collected by Apple or Google, respectively. Fees will be payable according to the Apple Store Terms or the Google Play Store Terms, and Your subscription payment will be subject to Apple’s or Google’s applicable payment policy, which may not provide for refunds.

Jumbo Privacy is not responsible for any payment error or fraud on your Google or Apple account.

Apple and Google collect personal data and payment card data when You make purchases. They do not give this data to Jumbo Privacy. Jumbo Privacy does not collect or process credit or debit card data. To find out more about the processing of your data when you subscribe to a plan, please consult our Privacy Policy.

2.4.2. Subscriptions through the Jumbo App

Depending on your location and the platform you are accessing our Services through, Jumbo might offer that you subscribe to the Jumbo subscription plans directly in the Jumbo App.

If you subscribe directly in the Jumbo App, your subscription and payments will be subject to the terms contained herein, and payments processed by our payment partner processors and their applicable terms. Fees which correspond to the subscription plan you have chosen, will be directly debited from the payment information you have indicated on the day of your subscription to the payment processor.

Renewals Fees, if applicable, will directly be debited to your payment method on every monthly or yearly anniversary of your subscription, depending on the subscription term you have chosen.

2.5 Term and Termination

Terms for subscriptions start from the day you subscribe, for a duration of one calendar month or one calendar year, depending on the subscription term you have chosen. Your subscription will then be automatically renewed for successive terms of one month or one year, depending on your initial subscription term.

Your Fee will continue to be billed automatically to the payment method You have provided, unless terminated according to the below conditions. Unless otherwise provided by law, You agree that all purchases shall be final and non-refundable.

Any refunds or credits shall be issued at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. For more information on our approach on refunds, please visit our help topic: (https://support.jumboprivacy.com/article/148-subscription-management#request-refund)

You can terminate Your subscription at any time at least 24 hours before the end of Your subscription term:

The termination will be effective at the end of the subscription’s billing cycle. We are free to terminate (or suspend access to) your use of the Jumbo App or Services, or your account, for any reason at our discretion, including, but not limited to, violations of these terms.

2.6 Right of withdrawal

Depending on your jurisdiction, You may have a period of 14 days to exercise your right of withdrawal, from the day of your subscription, without giving any reason, and without incurring any costs.

To exercise your right of withdrawal for a purchase you made on the Apple Store, please see the sales & refund terms and conditions of Apple. To exercise your right of withdrawal for a purchase you made on the Google Play Store, please contact Google through the Google Play Store. If you want more information regarding how Apple or Google implemented this right of withdrawal, please refer to Apple’s or Google’s applicable payment policy.

To exercise your right of withdrawal for a purchase made through the Jumbo App, please send an email to [email protected].

3. Specificities of some Services offered in Jumbo App

3.1 Transferring Your Content to Third-Party Storing Services

We believe that it is important for You to decide where You want to keep Your Content stored, therefore the Jumbo App and Services allow You to transfer Your Content to third-party Storage Services that We have selected based on what We believe are the most common third-party Storage Services used by You. We have no affiliation nor partnership with such Storage Services, nor do We control them.

Therefore, We do not monitor nor endorse the terms of use nor the privacy statements of such Storage Services and bear no responsibility for the provision of these Storage Services. We encourage You to review the terms of use and privacy statements of the Storage Services before You choose to transfer them Your Content, so that You can understand how those Storage Services will store, use and/or share Your Content.

3.2. Privacy Management

Jumbo allows You to manage Your privacy settings within Your Accounts by showing You how Your information is used by the Account You select, by following this process :

We are not responsible for :

Jumbo App does not interfere with the privacy settings available within Your Accounts, nor does it offer additional privacy settings.

We encourage You to review the terms of use and privacy statements of Your accounts to understand what is done with Your personal data in Your accounts.

3.3 Block trackers

If You enable the “Block Tracker” Feature in the Jumbo App, the application will block connections to servers you have selected by enabling an extension that will appear as a “VPN” on your phone. Please note that contrary to a VPN, this extension does not encrypt traffic made on your phone. You can turn this feature off at any time directly in the Jumbo App or through the iOS or Android device settings.

You are the one responsible to choose which trackers you want to block at any time by selecting or deselecting a tracker in your Jumbo App.

You acknowledge and agree that Jumbo Privacy has relied on third-party lists available online from privacy experts’ blogs to decide what trackers to enable you to block or not (notably the list available here). Jumbo Privacy provides no warranty on whether such trackers are effectively tracking your data, whether such trackers are misusing your data, and whether you should or not disable them by using the “Block Tracker” feature.

When using this feature, you acknowledge and agree that the process used to block these trackers cannot determine the origin of a connection attempt and as such may occasionally block content you were trying to access. This is an unwanted side effect of this feature and cannot be completely avoided.

3.4. Identity Theft insurance

Depending on factors such as location, local laws or regulations and our partner’s terms and conditions, we might offer certain subscribers the opportunity to activate an Identity Theft insurance. The Identity Theft Insurance is managed solely by our third-party partner, Identity Force, a Sontiq brand.

The description of the Identity Theft insurance in the Jumbo App is a summary, and intended for informational purposes only. It does not include all terms, conditions and exclusions of the described insurance policy. Please refer to the actual policy for terms, conditions, and exclusions of coverage available here (Identity Force Terms).

4. Using Jumbo App - Your commitments

We believe privacy and choice of who can access Your Content is one of our most precious freedoms. To ensure Jumbo’s good functioning, and in exchange for such services, We require that you commit to the following, notably when accessing and using the Jumbo App :

5. Limits on liability and disclaimers

5.1. Jumbo Privacy is not a law firm

We provide you with privacy information and self-help tools. The information provided in Your Account together with the content on our blog is provided for your private use and does not constitute legal advice. If you need legal advice for a specific problem, you should consult a licensed lawyer.

Furthermore, as we are not lawyers, please note that any communications between us is not protected under the attorney-client privilege.

5.2. Jumbo Privacy is provided “As Is”

We provide You Jumbo App using a reasonable level of skill and care, but We cannot make any promise nor warranty that :

You understand that We will not be liable if any of the above occurs, and You waive any claim and/or lawsuit against Us for such reason.

Furthermore, you agree and understand that the Identity Theft Insurance available in the Jumbo App (depending on your location) is not provided by Jumbo Privacy, but is offered by our insurance partner “Identity Force”. Therefore, in no event shall Jumbo be liable for any claim related to such insurance coverage. For more information, please refer to our partner’s terms of service.

5.3. Limitation of Liability

By using the Jumbo App, you agree that We shall not be liable for any indirect or consequential losses which may be incurred by You resulting from:

The limitations on Our liability to You within this provision shall apply whether or not We were advised of or should have been aware of the possibility of any such losses arising.

6. Security

Jumbo Privacy makes its best efforts to secure Jumbo App in view of the complexity of the internet. It cannot guarantee absolute security. By the present T&Cs, You :

7. Other

8. EU Consumer Alternative Dispute Resolution

In the event of a dispute relating to these general terms of service, You have the possibility to recourse to the consumer mediation procedure.

You may access the EU Online Dispute Resolution platform via the following link: http://ec.europa.eu/consumers/odr.


For any questions related to the T&Cs, and/or Jumbo App, or if You want to warn Us of any violation of the T&Cs, please contact Us via e-mail to the following email address: [email protected]